A Reimagined Services And Support Portfolio Sap News Center A: our focus is to continuously find ways to minimize customer effort when contacting sap for help and that customers can quickly get the support they need. one important milestone is to simplify and streamline the end to end case creation and management process. sap users can now engage with sap support through the new get support application. Customers have many ways to interact with sap support in real time and support is always available 24 7. we offer relevant, contextual, personalized support though our knowledge base and built in support to help speed case resolution for many issues. for complex issues, having opportunities for customers and our support engineers to interact in.
Customer Support Experience With Get Support Sap News Center A: as guardians of customer business value, our primary focus is to understand what customers expect from us – both the expressed and the implied requirements. with a legacy of over 50 years, sap is the world’s largest provider of enterprise application software, which also makes us a trusted advisor for over 437,000 customers across 190. The customer’s support experience and the engineer’s support efficiency are two sides of the same coin. support engineers are responsible for resolving complex issues and ensuring customer satisfaction. they are the first line of defense in protecting the company’s reputation. by investing in the well being of support engineers, customer. And today, the product support organization at sap is starting to help customers get the answers they need faster than ever before. for example, in 2018, we introduced incident solution matching , a service that helps customers get relevant answers to technical questions faster by using machine learning to identify possible solutions when. With sap guidance and expertise, optimize your e commerce capabilities and modernize your end to end customer experience to drive successful, memorable omni channel shopping experiences. with services for sap commerce cloud, you can benefit from: an in depth, personalized engagement model to fit your unique business needs.
Sap Customer Experience Cx T4s And today, the product support organization at sap is starting to help customers get the answers they need faster than ever before. for example, in 2018, we introduced incident solution matching , a service that helps customers get relevant answers to technical questions faster by using machine learning to identify possible solutions when. With sap guidance and expertise, optimize your e commerce capabilities and modernize your end to end customer experience to drive successful, memorable omni channel shopping experiences. with services for sap commerce cloud, you can benefit from: an in depth, personalized engagement model to fit your unique business needs. Intelligent customer experience (cx) solutions from sap help you connect customer data, improve loyalty, and grow your business with industry tailored technologies that support end to end processes to help you get the most from your sap software. artificial intelligence and machine learning at sap. event06 08 2024webcast replay. Get support application. the ‘get support’ application on sap for me guides you to solve a technical product issue in real time or reach sap experts with relevant information through an ai enabled framework. it provides an integrated and personalized support experience to simplify and streamline the end to end case creation process.
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