Horst Schulze Quote вђњunless You Have 100 Customer Organization, creating, people. 30 copy quote. you serve your people by leading them to excellence. that's leadership. horst schulze. people, excellence. 22 copy quote. we are superior to the competition because we hire employees who work in an environment of belonging and purpose. we foster a climate where the employee can deliver what the. One of my favorites is number 12 which says “escort guests until they are comfortable with the directions or make visual contact with their destination. do not point.”. i’m reminded of the hardware store employee that walks me to the product i seek rather than pointing to the aisle i should go to.
Horst Schulze Quote Unless You Have 100 Customer Sat Unless you have 100% customer satisfaction, you must improve. horst schulze. #educational #satisfaction #customer satisfaction. leadership is creating an environment in which people want to be part of the organization and not just work for the organization. leadership creates an environment that makes people want to, rather than have to, do. Keep the customer. 2. get new customers. 3. encourage the customers to spend as much as possible!—but without sabotaging objective number one. 4. in all of the above, keep working toward more and more efficiency.”. ― horst schulze, excellence wins: a no nonsense guide to becoming the best in a world of compromise. Knowledge at wharton podcast becoming the best: excellent customer service always wins may 2, 2019. • 22 min listen. if you build a customer centric business, the money will come. Principle #5: we must lead people to excellence. “employee failures may be the fault of your hiring processes. but they also may be the fault of your leadership. if you’re pushing and pushing.
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