Verint Launches Enterprise Experience Management The Futurum Group The news: at the engage 2023 conference, verint announced the launch of verint enterprise experience management (xm), aimed at breaking down data barriers to unify insights across a brand’s customer touchpoints. capabilities include both direct and inferred feedback collection, advanced cx analysis, reporting, and automated actions. Download the latest cx automation research by ventana. to efficiently enhance the customer experience (cx), contact centers need to automate—and quickly. for the first time, extensive automation is achievable without wholesale disruption. ai makes it possible to create consistent, reliably excellent customer experiences with cx automation.
Verint Launches Enterprise Experience Management The Futurum Group Las vegas , june 13, 2023 — verint® (nasdaq: vrnt), the customer engagement company®, today introduced verint enterprise experience management (xm) which offers powerful new capabilities to seamlessly deliver experience insights at scale across a brand’s customer touchpoints. as consumer behavior continues to evolve, access to data becomes more critical for enterprise customer experience. Verint empowers enterprise cx leaders to break down the silos and unify the view of rich, unstructured data for an enterprise wide picture of the voice of the customer (voc). Engage 2023, verint’s event focused on the art of innovation, was the platform for several new product introductions. openness, ai, and automation were top themes. “it’s not about technology, but transforming technology into business outcomes,” says dan bodner, verint ceo. announcements from verint engage 2023 the news: verint made a splash with the demonstration of […]. The news: customer engagement company verint has introduced a new bot aimed at helping to automate compliance, reduce risk, and protect customers’ personal data. the personal identifiable information (pii) bot is part of a team of specialized bots verint has been introducing that is driven by the verint open contact center as a service (ccaas) platform that has verint davinci ai and verint.
Verint Launches Enterprise Experience Management The Futurum Group Engage 2023, verint’s event focused on the art of innovation, was the platform for several new product introductions. openness, ai, and automation were top themes. “it’s not about technology, but transforming technology into business outcomes,” says dan bodner, verint ceo. announcements from verint engage 2023 the news: verint made a splash with the demonstration of […]. The news: customer engagement company verint has introduced a new bot aimed at helping to automate compliance, reduce risk, and protect customers’ personal data. the personal identifiable information (pii) bot is part of a team of specialized bots verint has been introducing that is driven by the verint open contact center as a service (ccaas) platform that has verint davinci ai and verint. A thorough review by my colleage sherril banks hanson on the current and future capabilities offered by verint experience management. the ability to use a single application and ui for all. Power great customer experiences with verint enterprise customer experience the key to outstanding cx isn’t one thing, it’s seeing the big picture. with verint enterprise customer experience, you can easily and automatically aggregate and integrate customer insights from across the enterprise, including contact center, digital, and in location.
Announcements From Verint Engage 2023 The Futurum Group A thorough review by my colleage sherril banks hanson on the current and future capabilities offered by verint experience management. the ability to use a single application and ui for all. Power great customer experiences with verint enterprise customer experience the key to outstanding cx isn’t one thing, it’s seeing the big picture. with verint enterprise customer experience, you can easily and automatically aggregate and integrate customer insights from across the enterprise, including contact center, digital, and in location.
Verint Enterprise Experience Management Consolidates Customer Listening
Comments are closed.