Why Customer Complaints Are Good For Your Business Improve Your Most of the time complaints are a result of a slip up in not following processes or an undocumented process changed without thorough discussion. negative feedback is important. no matter how much. The answer is simple. your customers will complain. according to research by esteban kolsky, 13% of unhappy customers will share their complaint with 15 or more people. furthermore, only 1 in 25 unhappy customers complain directly to you. and for customers that don’t complain, they just stop doing business with you.
Why Customer Complaints Are Good For Your Business Superoffice When customers make a complaint, it is a hidden opportunity for your business to improve, which is why customer complaints are good for business. when customers see you listening and taking their feedback into account, they appreciate that their voice was heard. practice healthy responses for resolving customer complaints: listen to your. 4. increased customer loyalty. the huge majority of customers who report a problem to a business do so in the hope of getting their concerns resolved quickly or getting compensation. make sure the customer support representative answers calls quickly and offers appropriate solutions on time. Dealing with customer complaints can help you improve customer communications by discarding irrelevant or outdated information from your systems. 5. dissatisfied customers can be turned into ambassadors. this is one of the most significant reasons why customer complaints can be really valuable to your business. Customer complaints provide first hand insight into how your business is doing. the complaint of a customer reveals a problem, a problem with your product, employees, or internal processes, and you can investigate and improve to prevent further complaints. a customer complaint is actually the best form of feedback you can get, so it is better.
Comments are closed.